Headlines this morning reads: “Tour company Thomas Cook collapses stranding and affecting over 600,000 travelers.”
Does your Travel Advisor have all of YOUR Eggs in One Basket?
The beloved 178-year old tour operator collapsed on Sunday night and immediately entered into liquidation leaving thousands of travelers stranded worldwide.
People are stranded in Spain, Turkey, Tunisia, and Greece. Tourism in Crete, Greece has been majorly impacted where TC had large numbers of hotel contracts. A wedding which was planned over one year ago in Rhodes, Greece clearly will not go on as planned as Thomas Cook never deposited with the hotel.
Not only as a travel advisor but also has a traveler this news can be rather unsettling and is certainly heartbreaking. For my colleagues who only use suppliers to book trips, there is something to be said about that and this is a lesson to take seriously!
I don’t want to hear this is a fluke and it cannot happen again. It can and perhaps it will. I cannot imagine those of you who booked your clients using a trusted supplier and then this. I am happy I am not one of them.
To explain a little for consumers who are unfamiliar with what a supplier is. Most agents will take your entire trip and send it off to a supplier that can package everything including flights, transfers, hotel accommodations, tours, experiences, etc. You pay the agent and they immediately pay the supplier.
Did you take travel protection? Hopefully so but still, now what?
What Happened After Thomas Cook Collapsed?
Your flight departs and lands in Crete for example. Your package included transfers but there is no driver waiting with your name on a sign. You call the local number used in case of an emergency. The transfer company apologizes and says they are sorry, but the transfer was never paid for and has been canceled. You paid the agent; the agent paid the supplier, but the supplier never paid for the services you contracted out for.
You finally make it to your hotel only to find out even more bad news. Your hotel has not been paid for and there is no availability. Your next call is to your agent to ask what is going on and you are given the news like today’s headlines. Your stress-free vacation is now nothing but and you soon find out no tours and no flights back home. That is exactly what is happening worldwide today.
Our Travel Advisors Customize Each Phase
Being in business for over 20 years and seeing almost everything I decided to change my business model years ago. I custom design each of my client’s bespoke travel itineraries using our partner hotels, tour guides and companies that are tried and tested by me and my team.
My worldwide partners are trained to give each one of our client’s great care, attention to detail and as part of our team, consistently strive for excellence and share the desire to surpass expectations.
Each segment of our custom-designed itineraries is broken down.
If a hotel goes out of business, I can easily substitute another. The same with my tour guides and flights. The chances are minimized, and the risk is spread out because not all of my eggs are in one basket!
It certainly takes much more time, but I can rest easy knowing that my clients will never be faced with the challenges that are being faced by many today and for the most part they will never know. Their trip will go on as planned regardless of the challenges I may face.
It is our desire to provide our clients with an outstanding experience from beginning to end. We are passionate and the client is the center of our attention. It takes a lot more time but I can avoid for the most part circumstances that are now occurring.
Thomas Cook UK Plc and associated UK entities have entered Compulsory Liquidation and are now under the control of the Official Receiver. The UK business has ceased trading with immediate effect and all future flights and holidays are canceled. Dedicated support service is being provided by The Civil Aviation Authority to assist customers currently overseas and those in the UK with future bookings.Please visit thomascook.caa.co.uk for further information.
We are dedicated to one profession: service.
Passion embodies our profession as it places the client at the center of our attention. Delivering excellence is not simply a marketing promise, it is has been our vocation and obsession since the inception of our company. Call now to book your trip of a lifetime and let us surpass your wildest dreams and expectations.
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